Exchanges and returns

For all offers and ordered articles, a right of withdrawal of 14 calendar days after receipt of the article applies, unless this is clearly stated in the offer, or at least timely before the conclusion of the agreement. The right of withdrawal means that you are free to return the delivered articles within the stated period without any obligation. This period starts on the day after receipt of the product by or on behalf of the consumer. During this period, you must handle the product and the packaging with care. You should only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you exercise your right of withdrawal, you must return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to Fourniturenweb, in accordance with any instructions provided by us. Please do not write on, stick anything on, and/or otherwise modify the packaging. The return method can be found on the packing slip with your order.
If you wish to exercise your right of withdrawal, the (partial) order must be sent to:

Fourniturenweb.nl
Jarmuiden 71
1046 AE Amsterdam

Please note! All our zamak and custom-dyed articles are excluded from the right of withdrawal. We cannot accept returns of these articles and they cannot be exchanged. For further explanation, please refer to the General Terms and Conditions art.8a+e as stated below.

Article 8 - Exclusion of the right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal to the extent provided in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least timely before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f. for loose newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
b. the delivery of which has commenced with the express consent of the consumer before the cooling-off period has expired;
c. concerning betting and lotteries.